Verizon: A Study in the Art of Sucking
The saga ain't over quite yet.
- Phone lines being transferred to the new office tomorrow. Originally scheduled between 8:30-12:00. As of today, it's an "all-day job" between 8:00-5:00.
- Originally I was going to have any inbound calls to our office line forwarded to my cell phone. The customer service representative I spoke with assured me that this forwarding service would cover any down time during the line switching process. As of today I discovered that this forwarding "doesn't always work." How quaint! This forced us to send an apologetic warning in advance to our clients and a few partners and vendors, making what ideally should be a smooth process bumpy and uncomfortable, like that one shave where you realize you really need to buy a new set of Mach 3 razors for an exorbitant sum.
- Verizon shut off our DSL prematurely on 12/20. Despite all their claims of escalation, expediting, et cetera, their last communiqué said that they would be able to get our DSL back up this Friday. January 4th. More than two weeks after they shut it off! Simply incredible, made all the more so by the fact that we are moving into our new office this Saturday. Useless. But, the kicker:
- I received an email this afternoon from Verizon saying that they would be able to install DSL at our old office this Monday, 01/07. Something tells me we will be canceling that work order.
- A beautiful, new, completely refurbished office.
- My own office complete with circa 1980 glass "ice" blocks,
aka "the Igloo." - Lunch in the North End.
- An around-the-corner commute. Literally.
- "Meetings" at Billy Tse's.
6 comments:
Verizon, Comcast...they all seriously suck. Good luck!
I used to work on Causeway St. and LOVED being so close to the North End for lunches (like every day).
It was also nice being so close to the T.
And why have I never heard of Billy Tse's??
Well bear in mind, I am in the smaller office.
Sounds exactly what it was like for our move from one office to the next.
I loathe Verizon. Bitterly so. That company made me want to drive sporks through their customer reps' eyes.
GAH!
[Yes, I do know this is not 1878.] I am thinking of your complaints -- they are many and well founded -- and my own against Verizon, which I left after eight years of being generally ignored, when -- after having discovered that my complaint was well-founded by wire-ROT owing to the age of the line -- the problems resumed and continued without response from Verizon.
I bought into Vonage: it ain't perfect but I have no significant problems with it, and the options we could add (if SWMBO would agree - she does NOT), and at no cost or little cost, are considerable; but here is the kicker: our Verizon bill used to run about $124/mo., and now we pay a FLAT FEE of $300.99 for a YEAR.
Whatchathinkofthat?
About not being 1878...What I was thinking is we ought to pause and consider the LEVEL of our expectations these days, when measured against the character (and character building qualities) of the communications 'network' or our not-so-distant forerunners: hand-to-hand post, horseback to hand post, horseback to horseback to horseback distant post, railway post distribution, telegraph, telephone, email, internet, cell phone, VoIP, VoIP with video - ever and ever more Now! and Right Now!
Your Good Doctor says , 'We ought all have a cup of tea and ... rock on.'
Susie: Billy Tse's rocks! It's right on Commercial St., on the side of the North End near the Sail Loft, Joe's, and Christopher Columbus Park. It's quite good pan-Asian food. Good sushi, fantastic sesame chicken, General Tso's, crab rangoon, etc. And Mai Thais!
Thugrhe: Is that from The Office?
Doc: Sounds like the price is right with Vonage!
I agree about our expectations. They are certainly raised, but that's inevitable in our
"always online" society.
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