Verizon Sucks II: The Internets in Jeopardy

Verizon's assault on webernetting continues with renewed intensity. After having spoken with no fewer than five representatives, including at least one manager, receiving responses varying from "It looks like it might be ready now" to "All I see here is that you are scheduled for service on January 4th," getting a different department each time I called and then getting rerouted to a "different" number (always the same as the one I just called), and repeating our business phone number and address many, many times, we washed our hands of the whole thing. We are moving on the 5th; getting DSL back up on the 4th would be the height of lunacy.

This is without a doubt the worst customer service I have experienced either personally or in business. Failure to follow up when they said they would, lack of response, different answers, false updates, and a complete lack of attempting to fix the problem that they caused, which will eventually have resulted in about two weeks of disruption and/or decreased productivity. If you are a business owner, seriously consider vendors aside from Verizon. As a Verizon customer myself (family phone plan) I have to say that I've found their cell service great, although I haven't had to deal with their customer service until now. This nightmare will seriously affect my decisions moving forward.

Of course the upshot of all of this is that I get to work from home today in my boxers. (Not literally; in the metaphorical sense of the phrase. I am currently wearing jeans.)