Verizon Sucks
My company is moving offices in early January. Not a major move - in fact the new office is literally in my block, right around the corner from my apartment. I didn't think my commute could get any shorter but there you have it.
I was on the phone with Verizon today to transfer our phone lines over to the new spot and to schedule a stop of our DSL service for January 5th. The woman on the phone said everything was all set. I hung up and a few minutes later noticed our internet wasn't working. After resetting the modem and router a few times I called Verizon back to discover that the woman I had spoken to was "enter-happy today" and shut off our service immediately. Now, one would think that this wasn't a big deal, right? Just restart the service? No. First she had to check to see if she could cancel the cancellation. That was impossible, so she had to submit a new work order to see if she could get a new DSL line in on one of our other lines (the old one still had a pending cancellation on it so she couldn't put it back on there, even though it had already been canceled). Of course, she said she would try to expedite this, but she couldn't give me any guarantee, and it might take up to five business days. Are you kidding me? How can it possibly take so long to turn it back on if some rube in customer service can flick off our internets two weeks ahead of time by pressing a key? Just incomprehensible. At least half a day of productivity shot and nothing but BS from the vendor. This is customer service at its worst, folks.
Needless to say we will be getting another vendor for phone and internet service for the new office.
6 comments:
Can you hear me now?
Guess not.
Verizon is deplorable.
Speakeasy, on the other hand, is amazing, and I recommend them enthusiastically. We have their business DSL package at Cruftlabs, and I have their home DSL package at my pad. Their prices are competitive, the reliability is excellent, and the telephone support is truly first-rate. And I might get a little kickback from them if I give you a referral.
did they at least offer to give u some kind of monetary compensation for the immense inconvenience?
thank you for the card--have a great christmas!
::knock on wood:: I never have much of a problem with my Verizon phone or service - but their customer service is horrible.
Months back I had some billing issues and ended up fighting with Verizon for nearly 2 months. Now, I'm in the market for a new phone and provider, however my contract with Verizon magically renewed itself and I'm stuck until July 2008 :(
(I found you on twenty somethings btw)
Scottonet: I've never heard of Speakeasy, but I will check it out.
Katana: Not really.
Amanda: It was the least I could do. Have a Merry Xmas yourself!
Freeandflawed: Thanks for stopping by! I will have to reciprocate.
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